United 4 Children Trainings: Frequently Asked Questions
Questions about United 4 Children trainings?
Find troubleshooting for all your training needs below!
Select the section you have questions on and find the help you need. Still need assistance?
Email: trainings@united4children.org for anymore questions.
View our Training Calendar below!
Registration Troubleshooting
Get Help with Registration Troubleshooting
How do I know if my registration is successful?
You will receive a confirmation email to the registration email provided shortly after submitting your registration.
(Don’t forget to check your Spam or Junk folder)
What if I don’t know my MOPD number?
Visit the Missouri Early Care and Learning Connections website and log into the MOPD system or contact the MOPD system: (phone) 573-526-3221 or (email) MOPD@dese.mo.gov
How do I register for a training session?
On the training calendar, select the training session of interest and then select “click here to register online”.
Have an existing account?
Enter your information and proceed by filling out the requested information.
Forgot your account password?
Scroll to the bottom of the login box, enter email associated with this account, and select “recover account”. Continue registering by entering requested information.
Need to create an account?
Select the “x” in the top right corner of the login box. This will close the box and direct you to the “create and account” page.
What if the training session is full?
If you register after the training session is full, you’ll be on a waitlist and notified if a spot opens.
Who do I contact for registration support?
Email: trainings@united4children.org
Virtual FAQS
Virtual
Before
Where do I find my virtual session meeting link?
After registering for a training session, an email is automatically sent sharing the meeting link. (make sure to check your spam/junk mail folders)
What online platform are virtual sessions hosted on?
Microsoft Teams
During
What do I need to have ready for training?
Know your registered name, zip code, MOPD ID #, and email address. Review handouts sent prior to session and be ready to be active online.
What if I’m running late?
Attendees arriving on time, participating fully, and staying until the end will receive full credit. Latecomers aren’t assured of credit.
What do I do if I am having technical difficulties? (volume, connecting)
My speaker isn’t working in Microsoft Teams
I can’t reconnect to Microsoft Teams
Do I need to participate in the training?
Yes! There will be opportunities throughout the training for participation. Participation can include responding in the chat, unmuting to speak, taking a poll, or joining in breakout sessions.
After
When do I receive clock hours?
Clock hours are submitted to the MOPD system within 48 hours of the training completion. If you haven’t received MOPD credit for a completed training, please email: trainings@united4children.org.
How do I receive my certificate?
An electronic copy of the certificate will be sent within 48 hours of training completion to the email used for registration.
Face-to-Face FAQS
Face-to-face
Before
Where do I find the location of my training?
After registering for a training session, an email is automatically sent with event details (make sure to check your spam/junk mail folders). Location is also viewable on the United 4 Children’s website training calendar.
During
What if I am late for training or need to leave early?
Attendees arriving on time, participating fully, and staying until the end will receive full credit. Latecomers aren’t assured of credit.
Do I need to participate in the training?
Yes! There will be opportunities throughout the training for participation. Participation can include sharing in discussions, whole group or small group activities, or individual activities.
What do I need to bring to the training?
Bring a writing utensil and notepaper. Also, know your registered name, MOPD ID #, and email address.
When do I receive my certificate?
Certificates are distributed at the close of the training session. Attendees who arrive on time, participate fully and stay until the end will receive full credit. Latecomers aren’t assured of credit.
After
When do I receive my clock hours?
Clock hours are submitted to the MOPD system within 48 hours of the training completion. If you haven’t received MOPD credit for a completed training, please email: trainings@united4children.org.